Returns & Refunds Policy

Once an order has been placed, we're unable to cancel or amend it before dispatch.

You may return most items within 14 days of delivery for a refund. To be eligible, items must be unworn/unused and in their original condition and packaging.

For hygiene reasons, earrings cannot be returned once delivered. Custom or made-to-order pieces are also non-returnable, as these are made specifically for you.

Return postage is the customer's responsibility.

Once we receive and inspect your return, we'll process your refund to your original payment method (or another available method, at your request). Please allow up to 5–10 business days for the refund to appear.

We're happy to offer an exchange instead of a refund. If the replacement item is a different price, you'll be asked to pay (or will be refunded) the difference separately.

If your item arrives damaged, please contact us at chandisilverstudio@gmail.com within 48 hours of delivery with photographic evidence. We reserve the right to request further information or decline a claim where the evidence provided does not appear to be a genuine, unaltered representation of the item received. This does not affect your statutory rights regarding faulty goods under the Consumer Rights Act 2015.